Technology is transforming every walk of life; nothing is untouched, and governance is also one of the areas where technology is playing a very important role. This technology is being used as digital or internet-based technology. Recently we are talking a lot about Artificial Intelligence or AI. The application of Artificial Intelligence (AI) in governance is steadily transforming the landscape of public administration in India. With the advancement of digital infrastructure and policy support under initiatives like Digital India, AI is being deployed across various sectors to improve service delivery, enhance decision-making, and promote transparency. The strength of democracy lies in the hand of citizen of the country. If the citizens are getting proper participation in governance and they are getting prompt services without any hurdle or biasness, then their outlook towards the Government changes a lot. That is why different Governments, and its executive agencies always promote participatory nature of the Governance. Therefore, in participatory democracy different technologies are converged in such a way that it can provide a platform for two-way communication. As we know that two-way communications are very important for various reasons, one reason is to get instant feedback, another reason is to get opinion about the services, apart from it to involve the citizen of the country in the process of development. The Central Government and different state Governments are exploring a lot of e-governance initiatives. Therefore, this study explores various initiatives and avenues through which the Government is empowering the citizen of the country and trying to make the system more prompt, transparent, accountable and honest.
Key Word: – Digital democracy, digital governance, e-governance, citizen empowerment, good governance, electronic governance, smart governance, AI and Governance.
Dr. Harish Kumar, Professor & Head, Department of Mass Communication, St. Xavier’s University, Kolkata
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